Our training programs are comprehensive yet engaging. We achieve this by strict attention to being clear, concise, and to the point in the subject matter we deliver. Please read more about our different programs below.
Tools for Effective Leaders
Managing Yourself for Absolute Success
World-Class Customer Service
Life Skills for Students
Peak Performance through Professionalism
By using the Five Keys to Being a True Professional, participants learn how to be more effective in the workplace, enhancing their performance and their collaboration with their colleagues and others above and below them in the organization. Even the most senior members of the organization can benefit from this program as it provides reminders of some of the skills they may have forgot as well as new insights and additional pointers.
Learn how to:
- Optimize your performance and become the best at what you do
- Use skills and techniques to give you a competitive advantage
- Enhance your communications and interactions with colleagues and others in the organization.
- Bolster your confidence and commitment for doing what is right
- Polish your professional image, appearance, and conduct
Benefits & Outcomes
- Reinforces a culture of positive values, moral conduct, and professional behavior
- Emphasizes the importance and value of being professional and a Peak Performer
- Inspires accountability and responsibility
- Motivates team members to raise the quality and excellence of their work
- Provides a framework for improving performance that you can use over and over and provides a comprehensive resource book to refer back to when you need additional guidance
In-Person Program Length
- Full-Day Seminar/Workshop
Lots of hands-on interactive exercises; includes 8 training modules with cases for follow-up reinforcement after the initial 8-hour program. Ideal for all levels. - Half-Day Program
Allows for some interaction and discussions for achieving Peak Performance using the Five Keys to Being a True Professional - 90-Minute Training Program
Ideal for Call Centers and Customer-Facing Groups; can be delivered over three 30-minute sessions - 30-Minute Presentation
Keynote or executive presentation; a word-for-word script with PowerPoint slides highlighting the Five Keys to Being a True Professional
Audience
Any and all members of an organization committed to enhancing the performance by improvements in the skill-sets, behaviors, and cooperation of team members as they put “professionalism” into practice to achieve the highest levels of performance.
Managing Yourself for Absolute Success
Do you ever feel that you are capable of much more? Are there obvious or perhaps not so obvious hurdles that appear to be holding you back? Have you ever stumbled on the way to success, gotten knocked down and needed help getting back on track? This program will inspire you and to reach those big, audacious goals and achieve your true potential.
Learn how to:
- Appreciate your own greatness and abilities
- Recognize the things that physically and psychologically holding you back in life and that are potentially inhibiting you from achieving your true potential
- Overcome those obstacles holding you back
- Become a more positive person
Benefits & Outcomes
- Gain a better understanding of what and/or who may be holding you back
- Learn the tools and skills-sets to assist you in becoming more successful
- Develop a plan to be happier, more contented and to have a more productive life
Program Length
- Half-Day Interactive Program
Audience
- Teams, departments, units that want to enhance their cohesiveness
- Everyone who wants to acquire a more pleasant and productive work environment
Tools for Effective Leaders
This program is specifically designed to teach important leadership tools, techniques and approaches that can assist you in becoming a more results-oriented, inspiring and even more effective Leader. It is structured for already experienced leaders and newly appointed or high potential leadership candidates.
Learn how to:
- Clearly identify the skill-sets that make a great leader a great leader
- Select, pursue, and achieve the right goals to produce the greatest results and value
- Keep the team focused and aligned on the same priorities
- Eliminate negativity and create a positive, can-do environment
Benefits & Outcomes
- Become a more results-oriented, inspiring, and effective leader
- Implement innovation and change in difficult and challenging environments
- Establish routines and processes for increased performance
Program Length
- Full-Day Interactive Program
Audience
- Experienced leaders and newly appointed or high potential leadership candidates
- Entrepreneurial start-ups looking to cut their learning curve by putting proven practices and techniques in place
World-Class Customer Service
Companies that provide great customer service enjoy more sales growth and more profits than those that do not. Their customers and associates are also happier and more loyal.
Learn how to:
- Boost and nurture a positive, serving mindset
- Motivate everyone to strive for excellence in all aspects
- Put more pleasantness and personality into serving your customers
- Serve your customers faster and more accurately
- Create service extras at little or no cost that your competitors do not provide
- Leverage your resources using a total team approach
Benefits & Outcomes
- Enjoy immediate improvement in the quality and speed of service your organization provides
- Energize team members with a serving mentality to serve customers willingly and enthusiastically
- Reduce the time and costs required to serve customers well
Program Length
- Half-Day Interactive Program
Audience
- Teams, departments, units that want to enhance their service
- Everyone who wants to acquire excellent customer service skills
Life Skills for Students
This is a specially adapted version of our Peak Performance through Professionalism program for college students and high school seniors to assist them in making the transition into the workplace. It interactively teaches them the skills-sets of professionalism and the conduct that will be expected of them whatever their chosen field of employment. It specifically assists them in becoming contributing members of society by being successful at work and in their social lives.
Learn how to:
- Better understand what is expected of you in the workplace and in your adult life
- Put into practice the five keys to being a true professional
- Optimize your performance and become the best at what you do
- Use skills and techniques to give you a competitive advantage
- Enhance your communications and interactions
- Bolster your confidence, image, and commitment for doing what is right
Benefits & Outcomes
- Enables you to “Hit the ground running” as you join the workforce
- Inspires accountability and responsibility
- Motivates you to raise the quality and excellence of your work
- Provides a framework for improving performance and a comprehensive resource book to refer back to when you need additional guidance
Program Length
- Half-Day Interactive Program
Audience
- College students and high school seniors
- Those preparing to enter the workplace
- Young adults who want to develop first-class behavioral skills and achieve high levels of performance in the workplace and in their personal lives