Description

Product Description
The book summarizes 7 Steps to Service They’ll Remember. Each step is explained, Dos and Don’t’s are provided, and short stories illustrate how the steps are applied. Includes a Customer Bill of Rights.

Used at hundreds of premier organizations. You, too, can benefit from the concepts, inspiration, and messages in this book.

This book will:

• Teach the 7 essential steps to proving world-class customer service
• Inspire associates to appreciate customers
• Motivate individuals to be positive about providing world-class service
• Help develop abilities to retain existing customers and win new ones
• Help develop abilities to retain existing customers and wn new ones
• Instill a service attitude
• Improve teamwork
• Make it more fun and rewarding to serve customers