Creating a World-Class Organization with World-Class Customer Service
One of the best ways to ensure the outstanding success of a company is for everyone in the organization to understand and “buy-in” to the fact that everyone’s role is important.
It doesn’t matter whether you are in a leadership role, customer service, development, technology, finance, administration, security, or maintenance. Everyone is important to the success of the organization.
Everyone has to do their part, and everyone has to encourage and support each other if they are going to be successful in establishing a world-class organization that delivers world-class customer service. There has to be a mentality, basically a mantra, of “We all count. We can all make a difference.”
Each person has to fully appreciate that when they perform their job to the absolute best of their ability and also encourage others to do so, they truly do make a difference.
Just think about it. Your words, your actions, your verbal tone on a call, your facial expressions when meeting someone, the extra lengths to which you go to create a happy customer, all affect the way your customers feel about your organization.
The reality is that everyone in an organization can truly make a difference … positively or negatively.
And remember that if one person says good things about the customer service you delivered, and that one person then tells ten other people about the exceptional service you delivered, and those ten people each tell ten additional people, pretty soon, because of how you pleased one customer, your company will have grown by hundreds and then thousands of customers.
